TECHNICAL ACCOUNT MANAGER (DRUPAL)


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ADIDAS GROUP

Acquia empowers the worlds most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia D... Role: Account Manager, Category: Sales, Size: 1 TO 4

TECHNICAL ACCOUNT MANAGER (DRUPAL): ADIDAS GROUP

Acquia empowers the worlds most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Position: Technical Account Manager (Drupal)
Location: West Palm Beach
Hours: Full Time
Salary Guide: $21,250 – $53,125
Last Updated: 20 July 2022
Job Category: Sales

Technical Account Manager Role:

Provide technical support for customers to support pre-sales and post-sales processes. Address all product-related queries on time. Train customers to use products effectively. Provide developers with customers feedback to help identify potential new features or products. Report on product performance. Identify solutions to reduce support costs. Analyze customers needs and suggest upgrades or additional features to meet their requirements. Liaise with the sales department to win new business and increase sales. Establish best practices. Keep track of sales performance metrics.

Other Duties:

  • Provide technical support for customers to support pre-sales and post-sales processes
  • Address all product-related queries on time
  • Train customers to use products effectively
  • Provide developers with customers feedback to help identify potential new features or products
  • Report on product performance
  • Identify solutions to reduce support costs
  • Analyze customers needs and suggest upgrades or additional features to meet their requirements
  • Liaise with the sales department to win new business and increase sales
  • Establish best practices
  • Keep track of sales performance metrics



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