SUPPORT TECHNICIAN

  • Full Time
  • Jacksonville
  • Salary Guide: $25,000 - $40,000
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ANALYTICS PARTNERS

The Client Support Technician will be familiar with Information Technology (IT) concepts, practices and procedures and work with customers to provide ... Role: Support Technician, Category: IT & Telecoms, Size: 10 TO 19

SUPPORT TECHNICIAN: ANALYTICS PARTNERS
The Client Support Technician will be familiar with Information Technology (IT) concepts, practices and procedures and work with customers to provide assistance and technical support to resolve user problems, service requests, communications and outages. Provide assistance and resolution based on a fully integrated ticketing system that will automatically assign priorities and set response times and escalation timelines based on the criticality of the ticket. Use the local help desk ticket system and associated databases to enter, document, track, coordinate, route, resolve, and close user ticket issues.






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