SENIOR CUSTOMER SERVICE REPRESENTATIVE

  • Full Time
  • Fl
  • Salary Guide: $31,250 - $87,500


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CITY OF RIVIERA BEACH

Employee in this position receives and directs heavy phone call volume for City services, resolves problems, and complaints; provides general informat... Role: Service Rep, Category: Customer Service, Size: n/a

SENIOR CUSTOMER SERVICE REPRESENTATIVE: CITY OF RIVIERA BEACH

Employee in this position receives and directs heavy phone call volume for City services, resolves problems, and complaints; provides general information services. The Senior Customer Service Representative must perform more complex tasks and duties, providing the best customer service experience to all customers. Must be experienced in performing customer conflict resolutions.

Position: Senior Customer Service Representative
Location: Fl
Hours: Full Time
Salary Guide: $31,250 – $87,500
Last Updated: 26 April 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisations offerings



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