IT OPERATIONS MANAGER: TOWER HILL INSURANCE GROUP

Whether already part of the industry, or ready for a brand new challenge, TOWER HILL INSURANCE GROUP is looking for an enthusiastic individual to join the organization and play a key role in servicing its clients. Applicants should have a strong customer focus as they may be dealing with external clients as well as various departments within the company. Please visit the website for further information about this role.

Position: It Operations Manager
Location: Hollywood
Hours: Full Time
Salary Guide: $31,875 – $63,750
Last Updated: 20 July 2022
Job Category: Manufacturing

Operations Manager Role:

Overseeing network infrastructure and systems functionality. Being responsible for device and password management. Managing teams of technicians, system engineers and other IT staff.

Other Duties:

Maintain and optimize local company networks and servers
Be responsible for device and password management
Oversee data backup and system security operations (e.g. user authorization, firewalls)
Manage installations, upgrades and configurations of hardware and software
Assess system performance and recommend improvements
Resolve issues escalated by technicians and engineers
Ensure data is handled, transferred or processed according to legal and company guidelines
Provide support and guidance to stakeholders via help desk
Control costs and budgets regarding IT systems
Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
Develop IT policies and practices