IT HELP DESK TECHNICIAN – ONSITE TEMP

  • Temporary
  • Boca
  • Salary Guide: $25,000 - $40,000


Apply On Website

BOSTON PROPER

At Boston Proper, we put our passion and expertise into everything we do. You'll find it in our commitment to unique designs and polished looks that h... Role: Desk Technician, Category: IT & Telecoms, Size: 1 TO 4

IT HELP DESK TECHNICIAN – ONSITE TEMP: BOSTON PROPER

At Boston Proper, we put our passion and expertise into everything we do. You’ll find it in our commitment to unique designs and polished looks that help women feel as fearlessly feminine and beautifully powerful as they are.

Position: It Help Desk Technician – Onsite Temp
Location: Boca
Hours: Temporary
Salary Guide: $25,000 – $40,000
Last Updated: 20 July 2022
Job Category: IT & Telecoms

IT Help Desk Technician Role:

Serving as the first point of contact for customers seeking technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers.

Other Duties:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures



Leave a Reply