IT HELP DESK TECHNICIAN

  • Full Time
  • Lakeland
  • Salary Guide: $25,000 - $40,000

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PENNSYLVANIA FINANCIAL ...

Category: IT & Telecoms, Size: n/a

IT HELP DESK TECHNICIAN: PENNSYLVANIA FINANCIAL …

If you’re a people person with the drive to deliver excellent customer service, this may be the role for you. PENNSYLVANIA FINANCIAL … encourages applications from all backgrounds and communities and is committed to having a workforce that is made up of diverse skills, experiences and abilities. Any relevant industry experience or qualifications that you have will be considered. Please visit the website for further information about this role.

Position: It Help Desk Technician
Location: Lakeland
Hours: Full Time
Salary Guide: $25,000 – $40,000
Last Updated: 26 April 2022
Job Category: IT & Telecoms

It Help Desk Technician Role:

Serving as the first point of contact for customers seeking technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers.

Other Duties:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures



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