IT HELP DESK ANALYST


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RADIOLOGY ASSOCIATES

Provides IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas administrative and physician users to ensure the effective per... Role: Desk Analyst, Category: IT & Telecoms, Size: n/a

IT HELP DESK ANALYST: RADIOLOGY ASSOCIATES

Provides IT Tier 1 and Tier 2 Help Desk support for Radiology Associates of North Texas administrative and physician users to ensure the effective performance of computer information systems and workstations. Tier 1 support includes providing front-line contact for support requests, tracking and monitoring tickets to closure, solving basic or routine issues, and answering general questions about computer system functionality. Tier 2 support includes solving more advanced issues not requiring coding or engineering-level expertise, remote and on-site desktop support, and researching technical issues through healthcare partner help desks, vendor support, vendor websites, peer-to-peer interaction, and knowledge base searches.

Position: It Help Desk Analyst
Location: Pembroke Pines
Hours: Full Time
Salary Guide: $25,000 – $40,000
Last Updated: 21 November 2022
Job Category: IT & Telecoms

Help Desk Role:

Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Other Duties:

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyse common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems



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