INSURANCE CUSTOMER SERVICE REPRESENTATIVE (4-40 LICENSE)

  • Full Time
  • North Miami
  • Salary Guide: $25,000 - $70,000


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BELIZAIRE, RACHELLE

Insurance Customer Service Representatives work to provide a valuable connection between insurance customers and policy providers. Your job is to hand... Role: Service Representative, Category: Customer Service, Size: 10 to 19

INSURANCE CUSTOMER SERVICE REPRESENTATIVE (4-40 LICENSE): BELIZAIRE, RACHELLE

Insurance Customer Service Representatives work to provide a valuable connection between insurance customers and policy providers. Your job is to handle all customer queries and/or complaints. You will also provide prospective customers with detailed information about company products.

Position: Insurance Customer Service Representative (4-40 License)
Location: North Miami
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 20 July 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisations offerings



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