HELP DESK SUPPORT TECHNICIAN

  • Full Time
  • Pompano Beach
  • Salary Guide: $25,000 - $40,000

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LOEWENSTEIN FURNITURE INC

Category: IT & Telecoms, Size: n/a

HELP DESK SUPPORT TECHNICIAN: LOEWENSTEIN FURNITURE INC

Any relevant experience and qualifications that you can bring to this role will be advantageous. LOEWENSTEIN FURNITURE INC will provide a competitive benefits package in line with the industry, and is an equal opportunities employer. Please visit the website for further information about this role.

Position: Help Desk Support Technician
Location: Pompano Beach
Hours: Full Time
Salary Guide: $25,000 – $40,000
Last Updated: 03 February 2023
Job Category: IT & Telecoms

Help Desk Role:

Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Other Duties:

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyse common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems



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