HELP DESK AGENT

  • Full Time
  • Central
  • Salary Guide: $20,000 - $30,000

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SURVALENT TECHNOLOGY CO...

Category: IT & Telecoms, Size: n/a

HELP DESK AGENT: SURVALENT TECHNOLOGY CO…

Due to continued growth SURVALENT TECHNOLOGY CO… is looking for a focused individual to step into a well-established role within the organization. Applicants for this position will have a friendly outgoing personality and be able to contribute to the team with creative ideas and thinking. This is an opportunity for the right candidate to advance their career in the industry, with a benefits and rewards package to match. Please visit the website for further information about this role.

Position: Help Desk Agent
Location: Central
Hours: Full Time
Salary Guide: $20,000 – $30,000
Last Updated: 21 November 2022
Job Category: IT & Telecoms

Help Desk Role:

Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Other Duties:

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyse common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems



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