CUSTOMER SUPPORT SPECIALIST JAPAN (D/F/M)

  • Full Time
  • Commerce
  • Salary Guide: $25,000 - $62,500


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ABLETON

Ableton's Asia Pacific team, based in Tokyo, is looking to expand on its ability to provide end customers in Japan with first-class support. In joinin... Role: Support Specialist, Category: Transport & Logistics, Size: n/a

CUSTOMER SUPPORT SPECIALIST JAPAN (D/F/M): ABLETON

Ableton’s Asia Pacific team, based in Tokyo, is looking to expand on its ability to provide end customers in Japan with first-class support. In joining our small and diverse regional team, your job will be to ensure that Ableton maintains its reputation for attentive, friendly and flexible customer service.

Position: Customer Support Specialist Japan (D/F/M)
Location: Commerce
Hours: Full Time
Salary Guide: $25,000 – $62,500
Last Updated: 20 July 2022
Job Category: Transport & Logistics

Customer Support Specialist Role:

Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions.

Other Duties:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives



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