CUSTOMER SERVICES PROFESSIONALS – NOTTINGHAM

  • Full Time
  • Centre
  • Salary Guide: $20,000 - $40,000


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PROGRESS ENERGY

Do you have strong experience in a customer focused role within a contact centre.... Role: Services Professionals, Category: Social Care, Size: 1 TO 4

CUSTOMER SERVICES PROFESSIONALS – NOTTINGHAM: PROGRESS ENERGY

Do you have strong experience in a customer focused role within a contact centre.

Position: Customer Services Professionals – Nottingham
Location: Centre
Hours: Full Time
Salary Guide: $20,000 – $40,000
Last Updated: 21 November 2022
Job Category: Social Care

Customer Service Role:

Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

Other Duties:

  • Answers customer support messages via telephone or Web promptly to enhance the customer service experience
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction



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