CUSTOMER SERVICE SPECIALIST UK-REGION (F/M/D) IN MILAN

  • Full Time
  • Sunrise
  • Salary Guide: $18,750 - $31,250


Apply On Website

WOLFORD

At Wolford, we lead the market with exceptional European skin wear. We believe that the future of fashion is about substance. We are on a mission to d... Role: Customer Service, Category: Manufacturing, Size: UNKNOWN

CUSTOMER SERVICE SPECIALIST UK-REGION (F/M/D) IN MILAN: WOLFORD

At Wolford, we lead the market with exceptional European skin wear. We believe that the future of fashion is about substance. We are on a mission to drive progress through empowerment & liberation. Sparking an united journey with passion and an entrepreneurial mind set. We are committed to a better tomorrow, an open world. Embracing uniqueness and welcoming diversity. Born in Austria, at home in the world.

Position: Customer Service Specialist Uk-Region (F/M/D) In Milan
Location: Sunrise
Hours: Full Time
Salary Guide: $18,750 – $31,250
Last Updated: 13 December 2022
Job Category: Manufacturing

Customer Service Role:

Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

Other Duties:

  • Answers customer support messages via telephone or Web promptly to enhance the customer service experience
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction



Leave a Reply