CUSTOMER SERVICE SPECIALIST – GEOSPATIAL OPS


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GEOSEARCH INC

The Customer Service Specialist-Geospatial Ops will work in a team environment providing basic customer service functions and executing tasks essentia... Role: Customer Service, Category: Manufacturing, Size: n/a

CUSTOMER SERVICE SPECIALIST – GEOSPATIAL OPS: GEOSEARCH INC

The Customer Service Specialist-Geospatial Ops will work in a team environment providing basic customer service functions and executing tasks essential to the daily operations of the Geospatial company. The position is responsible for a variety of support functions, with the primary focus on order entry, invoicing, purchase orders, and management of customer inquiries. This person must be a self-starter who is detail-oriented, with proven communication skills and the ability to organize and prioritize the workload, ensuring deadlines are met. This entry-level position offers a competitive compensation and benefits package, the potential for career growth, and access to a company vacation home in Canmore, Canada.

Position: Customer Service Specialist – Geospatial Ops
Location: Colorado Springs
Hours: Full Time
Salary Guide: $25,000 – $62,500
Last Updated: 20 June 2022
Job Category: Manufacturing

Customer Service Role:

Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

Other Duties:

  • Answers customer support messages via telephone or Web promptly to enhance the customer service experience
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction



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