CUSTOMER SERVICE REPRESENTATIVES

  • Full Time
  • Miami
  • Salary Guide: $25,000 - $70,000

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SUNSHINE STATE FINANCIAL SERVICES, LLC

We believe the key to our success is a strong culture of ambitious, self-starting, and positive people. We are one of the fastest growing law firms in... Role: Service Rep, Category: Customer Service, Size: 1

CUSTOMER SERVICE REPRESENTATIVES: SUNSHINE STATE FINANCIAL SERVICES, LLC

We believe the key to our success is a strong culture of ambitious, self-starting, and positive people. We are one of the fastest growing law firms in the country which provides a unique exposure to the worlds of law, finance, insurance, and accounting. We maintain a high-energy, competitive spirit, and positive environment with plenty of opportunity to learn and grow with the firm. We started the firm nearly 20 years ago and have maintained many of our relationships with our employees since inception.

Position: Customer Service Representatives
Location: Miami
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 19 September 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisations offerings



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