CUSTOMER SERVICE REPRESENTATIVE US/CA

  • Full Time
  • Commerce
  • Salary Guide: $25,000 - $70,000


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STOKKE

This is a challenging role which will require you to provide premium service to both customers as well as retailers and build relationships to make a ... Role: Service Rep, Category: Customer Service, Size: n/a

CUSTOMER SERVICE REPRESENTATIVE US/CA: STOKKE

This is a challenging role which will require you to provide premium service to both customers as well as retailers and build relationships to make a lasting positive impression.

Position: Customer Service Representative Us/Ca
Location: Commerce
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 20 June 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisations offerings



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