CUSTOMER SERVICE REPRESENTATIVE – SALES

  • Full Time
  • Campbell
  • Salary Guide: $25,000 - $70,000

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MARINE HARVEST

Reporting to the Sales Director RMT North America, we are seeking an experienced Customer Service Representative. Working as part of the North America... Role: Service Rep, Category: Customer Service, Size: n/a

CUSTOMER SERVICE REPRESENTATIVE – SALES: MARINE HARVEST

Reporting to the Sales Director RMT North America, we are seeking an experienced Customer Service Representative. Working as part of the North America sales team maintaining a high focus on customer service and assuring the best margins for the products we produce. We are looking for a high-energy individual who is motivated by challenges, thrives in a fast-paced environment and has a desire to make a positive impact on the food industry.

Position: Customer Service Representative – Sales
Location: Campbell
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 21 November 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisations offerings



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