CUSTOMER SERVICE REPRESENTATIVE (RESIDENTIAL AND COMMERCIAL DEPARTMENTS)

  • Full Time
  • California
  • Salary Guide: $25,000 - $70,000

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TOWN & COUNTRY PEST CONTROL

Route Support Coordinator serves as a liaison between the office and technicians. Maintains contact with technicians throughout the day. Works with th... Role: Service Rep, Category: Customer Service, Size: n/a

CUSTOMER SERVICE REPRESENTATIVE (RESIDENTIAL AND COMMERCIAL DEPARTMENTS): TOWN & COUNTRY PEST CONTROL

Route Support Coordinator serves as a liaison between the office and technicians. Maintains contact with technicians throughout the day. Works with the Pest Pac software to track technician daily progress and update work schedules throughout the day. Answers customer questions concerning services being performed. Answers technician questions concerning route and customers on the route. Maintains technicians sales information. Moves add-on services to fill technicians daily schedule. Prints technician statistics and payroll reports at the end of the day and week.

Position: Customer Service Representative (Residential And Commercial Departments)
Location: California
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 20 June 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisations offerings



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