CUSTOMER SERVICE REPRESENTATIVE I – LIBRARY ASSISTANT – SELBY LIBRARY (FULL TIME) – R14523

  • Full Time
  • Florida
  • Salary Guide: $17,000 - $25,000


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PANHANDLE LIBRARY ACESS NETWORK

Category: Customer Service, Size: n/a

CUSTOMER SERVICE REPRESENTATIVE I – LIBRARY ASSISTANT – SELBY LIBRARY (FULL TIME) – R14523: PANHANDLE LIBRARY ACESS NETWORK

Due to continued growth PANHANDLE LIBRARY ACESS NETWORK is looking for a focused individual to step into a well-established role within the organization. Applicants for this position will have a friendly outgoing personality and be able to contribute to the team with creative ideas and thinking. This is an opportunity for the right candidate to advance their career in the industry, with a benefits and rewards package to match. Please visit the website for further information about this role.

Position: Customer Service Representative I – Library Assistant – Selby Library (Full Time) – R14523
Location: Florida
Hours: Full Time
Salary Guide: $17,000 – $25,000
Last Updated: 20 June 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisations offerings



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