CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER

  • Full Time
  • Field
  • Salary Guide: $25,000 - $70,000


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TEMPACURE

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning install... Role: Service Representative, Category: Customer Service, Size: 10 to 19

CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER: TEMPACURE

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time.

Position: Customer Service Representative And Dispatcher
Location: Field
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 13 December 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisations offerings



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