CUSTOMER SERVICE REPRESENTATIVE

  • Full Time
  • Riverview
  • Salary Guide: $25,000 - $70,000

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NORWEGIAN CRUISE LINE

Sinclair Manufacturing is seeking a strong Customer Service Representative that will assist with customer service inquiries, data entry into Salesforc... Role: Service Representative, Category: Customer Service, Size: 1 TO 4

CUSTOMER SERVICE REPRESENTATIVE: NORWEGIAN CRUISE LINE

Sinclair Manufacturing is seeking a strong Customer Service Representative that will assist with customer service inquiries, data entry into Salesforce as well as Abas, and creating/updating quotes. Excellent opportunity for a motivated, self-directed candidate to learn and grow within the organization. This role will report directly to the Inside Sales Manager. The role will be based at our Sinclair Manufacturing facility in Norton.

Position: Customer Service Representative
Location: Riverview
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 19 September 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings



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