CUSTOMER SERVICE REPRESENTATIVE

  • Full Time
  • Jacksonville
  • Salary Guide: $25,000 - $70,000


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FEDERATED MANAGEMENT GROUP

Category: Customer Service, Size: 5 TO 9

CUSTOMER SERVICE REPRESENTATIVE: FEDERATED MANAGEMENT GROUP

This role will suit grafters and self-starters who can integrate well with a team and want to make a difference. FEDERATED MANAGEMENT GROUP is a friendly, happy organization that’s passsionate about its brand, and is an equal opportunities employer. candidates with relevant qualifications or experience should visit the website for further information about this role.

Position: Customer Service Representative
Location: Jacksonville
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 19 September 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings



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