CUSTOMER SERVICE REPRESENTATIVE

  • Full Time
  • Cape Coral
  • Salary Guide: $25,000 - $70,000


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AZTEC PLUMBING INC

Category: Customer Service, Size: 10 to 19

CUSTOMER SERVICE REPRESENTATIVE: AZTEC PLUMBING INC

To support its growth AZTEC PLUMBING INC is looking for a new member to join its team in a supportive and friendly environment. This role will suit a self-motivated individual who can work with minimum supervison. The successful applicant will have good interpersonal and communication skills, and will be open to new learning and ideas. Please visit the website for further information about this role.

Position: Customer Service Representative
Location: Cape Coral
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 20 July 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings



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