CUSTOMER SERVICE REPRESENTATIVE

  • Full Time
  • Lake Placid
  • Salary Guide: $25,000 - $70,000


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COMPLETE AUTO BODY

The face of the front office. Helping to answer the phone, interacting with customers,insurance companies, collecting payments, data entry into manage... Role: Service Rep, Category: Customer Service, Size: 1 TO 4

CUSTOMER SERVICE REPRESENTATIVE: COMPLETE AUTO BODY

The face of the front office. Helping to answer the phone, interacting with customers,insurance companies, collecting payments, data entry into management system, keeping customers and insurance companies updated on the repair process, file handling, checking in vehicles for repair and obtaining all required signatures. CSRs should be confident in using computer programs, copiers, scanners etc.

Position: Customer Service Representative
Location: Lake Placid
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 26 April 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings



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