CUSTOMER SERVICE REPRESENTATIVE

  • Full Time
  • Mobile
  • Salary Guide: $25,000 - $70,000


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BLUE CHIP REALTY

iHOUSEweb is a company at the forefront of the online real estate industry and is looking for motivated customer service representatives. This full-ti... Role: Service Rep, Category: Customer Service, Size: 5 TO 9

CUSTOMER SERVICE REPRESENTATIVE: BLUE CHIP REALTY

iHOUSEweb is a company at the forefront of the online real estate industry and is looking for motivated customer service representatives. This full-time position involves phone and email technical support for template-based websites and various real estate marketing products.

Position: Customer Service Representative
Location: Mobile
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 20 July 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings



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