CUSTOMER SERVICE REPRESENTATIVE

  • Full Time
  • Fl
  • Salary Guide: $25,000 - $70,000


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BROWARD COUNTY PUBLIC SCHOOLS

Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Mr. Electric franchisees p... Role: Service Rep, Category: Customer Service, Size: 100 TO 249

CUSTOMER SERVICE REPRESENTATIVE: BROWARD COUNTY PUBLIC SCHOOLS

Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated.

Position: Customer Service Representative
Location: Fl
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 21 November 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings



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