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INNOVATIVE MARBLE & TIL...
This is your job opening description. Be sure to include both educational and experiential requirements for the position, as well as details about the... Role: Service Rep, Category: Customer Service, Size: n/a
CUSTOMER SERVICE REPRESENTATIVE: INNOVATIVE MARBLE & TIL…
This is your job opening description. Be sure to include both educational and experiential requirements for the position, as well as details about the type of person you are looking for. Write a detailed overview of the position and responsibilities, and how this role will contribute to the success of stone countertop fabricator.
Position: Customer Service Representative
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 21 November 2022
Job Category: Customer Service
Customer Service Representative Role:
A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.
- Raising support tickets to enable tracking and resolution of customer requests
- Investigating and resolving customer complaints then closing support tickets
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback onto the product or sales team to improve the organisation’s offerings