CUSTOMER SERVICE REPRESENTATIVE

  • Full Time
  • Pinellas Park
  • Salary Guide: $25,000 - $70,000

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INKWELL SALES AND SERVICES

The CSR associate provides great customer service that earns loyal and long lasting relationships. As a partner with our sales team, they offer except... Role: Service Representative, Category: Customer Service, Size: n/a

CUSTOMER SERVICE REPRESENTATIVE: INKWELL SALES AND SERVICES

The CSR associate provides great customer service that earns loyal and long lasting relationships. As a partner with our sales team, they offer exceptional sales support with their knowledge and friendly personal attention. Together with their salesperson(s), they make a competitive team that is customer driven to generate repeat orders and new revenue streams.

Position: Customer Service Representative
Location: Pinellas Park
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 20 July 2022
Job Category: Customer Service

Customer Service Representative Role:

A Customer Service Representative, or Customer Service Assistant, handles customer interaction for the organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Other Duties:

  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
  • Passing customer feedback onto the product or sales team to improve the organisation’s offerings



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