CUSTOMER SERVICE REP

  • Full Time
  • Union
  • Salary Guide: $25,000 - $70,000

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FIRM

Builds relationships by educating members on Credit Union products and services and supports all functions within the Contact Center. Responsible for ... Role: Service Rep, Category: Accountancy, Size: n/a

CUSTOMER SERVICE REP: FIRM

Builds relationships by educating members on Credit Union products and services and supports all functions within the Contact Center. Responsible for providing quality assurance while demonstrating B.R.A.V.E. and exemplary member service. Responsible for handling and resolving a variety of member service interactions through various channels including but not limited to phone, email, secured messages and chat. Completes and maintains related reports, records, and files.

Position: Customer Service Rep
Location: Union
Hours: Full Time
Salary Guide: $25,000 – $70,000
Last Updated: 21 November 2022
Job Category: Accountancy

Customer Service Role:

Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

Other Duties:

  • Answers customer support messages via telephone or Web promptly to enhance the customer service experience
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction



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