CLIENT SERVICES MANAGER CLEVELAND, OH

  • Full Time
  • Cleveland
  • Salary Guide: $21,250 - $42,500

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FIT TECHNOLOGIES

The Client Services Manager establishes and maintains business relationships with clients while providing outstanding customer service to ensure the l... Role: Services Manager, Category: Customer Service, Size: UNKNOWN

CLIENT SERVICES MANAGER CLEVELAND, OH: FIT TECHNOLOGIES

The Client Services Manager establishes and maintains business relationships with clients while providing outstanding customer service to ensure the long-term value of the client relationship. The Client Services Manager maintains a relevant understanding of clients business model, goals and objectives, proactively manages client expectations, and has a full understanding of FITs products and services and the ability to effectively communicate those offerings to clients.

Position: Client Services Manager Cleveland, Oh
Location: Cleveland
Hours: Full Time
Salary Guide: $21,250 – $42,500
Last Updated: 20 June 2022
Job Category: Customer Service

Client Services Manager Role:

A Client Services Manager, or Client Relations Manager ensures that clients receive the highest standard of service possible from their company. Duties include communicating with clients regularly, gathering client feedback and encouraging further sales from the client.

Other Duties:

  • Onboarding new clients and develop working relationships
  • Leading and developing a team of sales representatives or customer care specialists
  • Generating sales or service reports for clients and senior management
  • Coaching and supporting team members to help them meet company goals
  • Keeping documentation and records of client interactions for training purposes
  • Conducting customer service presentations and workshops
  • Developing surveys and obtaining client information
  • Offering advice to clients on products or services



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